Refund policy

Damages and Issues

Please check your item upon delivery. If it's defective, damaged, or incorrect, contact us 

immediately so we can resolve it. We are STRICTLY requiring an unboxing video and photos upon receiving the item to process.

Returns and Exchanges

We offer a 7-day return window starting from the day you receive the item.

To be eligible, items must be:

• Unused and in original packaging

• With tags and proof of purchase

We may also require an unboxing video and photos for faster processing.

Returns sent without prior approval will not be accepted.

 

Refunds

Once your returned item is received and inspected, we’ll inform you about the approval status. If approved, the refund will be processed via your original payment method.

Please allow time for your bank to post the refund.

 

LIKE ME Showcase unclaimed-order refunds

Unclaimed booth-pickup orders are marked as forfeited after the 26 September 2026 pickup window and queued for refund once the payment is available to PayMongo. Unclaimed orders are not shipped.

Card and supported online-payment refunds may take up to 30 days to appear after the refund is accepted.

For BDO, Metrobank, and Landbank payments, PayMongo sends the refunded amount to KULN's bank account instead of returning it directly to the customer. KULN will send those repayments manually using the contact details on the order.